A CONTRACT to run a bus service from Callington to Tavistock supplied by Western Greyhound has been terminated following complaints from the public over its reliability. Cornwall Council announced last week that it had carried out a performance review of its contract with Western Greyhound on the route, which had resulted in the decision to terminate the contract and seek a new operator to take over the route. Western Greyhound took over the running of the 574 bus service in May after DAC Coaches went into liquidation. Passengers found the new provider of the bus service unreliable due to services being increasingly late and often cancelled, and over their unsafe vehicles. BBC Radio Cornwall last week spoke on the issues surrounding Western Greyhound and its Callington to Tavistock service. Within the programme, the chief executive of Bus Users UK Claire Walters said she had been 'swamped' with complaints and was 'extremely concerned' about Western Greyhound. One woman, from Albaston, slammed the company for its standard of service, with late buses and 'no shows'. Speaking to the Times she said: 'I used the bus less as it was so unreliable but like many people, relied on it for going to the doctor and dentist and getting into Tavistock. 'The service appeared to be getting worse not better and I had grave concerns about whether we would have a bus serve at all when the weather got bad, as people would use it less and less if they had to stand and wait in the cold and rain for buses which arrive late or do not arrive at all. 'If another company takes over the Callington to Tavistock route I think that most people would be relieved, if it was a reputable company. 'We need a company which can provide a safe reliable service and which had adequate capacity to provide back up in the case of breakdown or driver absence. A company that can provide up-to-date information for passengers.' Following the complaints from the public, a spokesperson from Cornwall Council said: 'The authority has held a number of meetings with Western Greyhound to try and improve the situation but took the decision to end the contract when Western Greyhound admitted it was having problems in fulfilling the service. 'The service has now been put out to tender and a replacement operator will be put in place as quickly as possible.' 'All bus services which are supported by the council are subject to performance checks and the authority will take appropriate action when operators fail to maintain standards.' No-one from Western Greyhound was available for comment as the Times went to press.