A NEW bus company is set to take over the service between Callington and Tavistock this month, after Cornwall Council terminated Western Greyhound's contract following numerous complaints from the public. The council has confirmed that from Monday, September 22, the bus service will transfer from Western Greyhound to Citybus Ltd, which temporarily helped to run the service after the demise of DAC Coaches back in March. The council has said the new service has been revised slightly to give better efficiency. Provision will be restored to housing estates to the north of Callington and journey time between the two main towns of Callington and Tavistock has also been reduced. Journeys through Harrowbarrow and Metherell will return to the pre-June 2014 frequency level of two-hourly and the Cotehele area will be served by a dial-a-ride service provided by Darren's Taxis of Callington. The new partnership comes after Cornwall Council carried out a performance review of its contract with Western Greyhound following complaints from the public over its reliability, which resulted in the decision to terminate the contract and seek a new operator to take over the route. Peter Oliver, commercial manager of Plymouth Citybus Ltd, said: 'Plymouth Citybus is delighted to be once again operating the service between Callington and Tavistock under the service number 79/A. 'The new timetable maintains a number of important links within Callington and an hourly service between Callington and Tavistock, with journeys now able to accommodate a number of the school movements between the two towns. The new timetable will be available on our website http://www.plymouthbus.co.uk">www.plymouthbus.co.uk early next week, with leaflets available a few days later. These leaflets will be distributed to a number of shops along the route. 'Fares will be revised, with an increase of between 10p and 20p compared to the fares charged pre June. Passengers will, however, be able to access the range of season tickets available on mobile phone and the internet, with tickets up to seven days duration also available from the driver. 'These season tickets will also be valid for use on our service 42 and 11 which operate from Tavistock to Plymouth with most services calling via Derriford Hospital. We also have services that operate to Okehampton from Tavistock. 'Our goal is to operate a high quality and reliable service.' The Dial-a-ride service will be available from Monday, September 22. It will be pre-bookable and will serve a number of communities on the route. Shopping journeys will be available on Mondays to Fridays from St Dominick, Ashton, Rilla Mill, Golberdon, South Hill, Maders and surrounding areas. On Mondays, Wednesdays and Fridays journeys will be available for Chilsworthy, Latchley, Luckett and Cox Park to Callington. On Tuesdays and Thursdays a service will be offered from St Dominick Park and Cotehele linking to Gunnislake Station and Callington. Bookings for the Dial-a-ride service need to be made by 5pm on the day before travel by calling 07861 303101. Callington Mayor and Cornwall Councillor for the town Andrew Long said: 'I would like to thank the staff at Cornwall Council who have worked very hard to ensure we can have a new contract on this route. 'The reinstatement of the services to the housing estates in the north of the town are very welcome.' Cornwall Council expressed gratitude to Western Greyhound for co-operating and ensuring a smooth transition to the new service.