A RESIDENTIAL care home in Tavistock held a celebratory party last week following the achievement of its latest rating by the Quality Care Commission (CQC).

Crelake House on Whitchurch Road received an overall rating of Good after an inspection of the home in May. It was rated as Good on four areas — safety, effectiveness, caring and well led and rated ‘outstanding’ for responsiveness.

Owners Andrew and Maureen Maclean said: ‘This is down to the hard work of manager Jenny Collins, her deputy Angela Taylor, together with the seniors and rest of the staff team who have created in the home a caring and welcoming atmos-phere. The home enjoys an excellent reputation in the local area and encourages the residents to keep as much contact as they can with the community. Relatives are encouraged to visit and an excellent rapport has emerged between them and the home.’

In the report from June 28, the inspector said: ‘People felt safe. Staff had a good understanding of how to report any concerns and protect people from harm and abuse. Measures to manage risk were as least restrictive as possible to protect people’s freedom and uphold their rights. Medicines were safely managed on people’s behalf. Staff recruitment practice protected people. Staffing arrange-ments, training, supervision and support ensured a safe and effective service.

‘People were treated with respect, dignity, kindness and compassion. Strong relationships had been formed which helped people feel valued and cared for. People’s health care needs were met by knowledgeable staff who contacted community health care professionals in a timely manner and followed their advice.

‘People’s care was planned in detail with their involvement and people’s care was centred around their individual wishes and needs, promoting their independence at all times and listening to what they wanted and expected from the service. There were effective methods in use to assess the quality and safety of the service people received.’