MORE than 40% of telephone calls to DWP helplines go unanswered, according to new government figures. The figures show that approximately 150 million calls have been made to DWP helplines since 2002. Over 62 million received an engaged tone or were abandoned whilst the caller waited in a queue. The worst individual DWP helpline in terms of calls missed was that for attendance allowance/disability living allowance with 79% of calls unanswered! Rather than waste your time telephoning a helpline there is a simple way to find out if you could be missing out on any extra benefits. As an independent advice company Disability Advice and Information Services (DAIS) we offer free benefits checks to ensure people are aware of the benefits available to them. For details contact DAIS on 08456 120 424 or write to us at 81A High Street, Standish, Wigan WN6 0HD. Paul Brennan Director DAIS Ltd
