STAFF at Hotel Endsleigh near Milton Abbot took part in a training seminar called 'Turning complaints into compliments'.

Sixteen members of the Endsleigh team played the role of guests in one of the hotel's function rooms during the seminar on December 18.

Roland Jaletzke, general manager at Hotel Endsleigh, said: 'We take all comments made by our guests very seriously. They are of great value as they help us to understand what guests really appreciate about Hotel Endsleigh and give us useful tips for our continuous improvement programme.

'At Hotel Endsleigh we take exceptional care to ensure that everyone enjoys their stay with us.'