TAVISTOCK Citizens' Advice Bureau's manager — Margaret Bull — 'got hooked' on the job, which continued until her retirement last week.

A special reception was held to mark the occasion, which was attended by a number of guests including West Devon and Torridge MP John Burnett.

Margaret worked at the bureau firstly as a voluntary advice worker for two years, then as manager for thirteen.

'I got hooked on it — and I'm still hooked,' she said. 'It's been so interesting —we have to deal with everything.'

Although Margaret has enjoyed her work at the CAB, she said the job had become less of what it was intended to be because of increased bureaucracy, which was unrealistic in terms of the resources available to them. She also said government and statutory agencies saw volunteers as a cheap option: 'They have to realise there is a cost — volunteers have to be trained, given office space and paid expenses.

'We used to pick up a lot of ex-teachers as volunteers, but the last thing they want to do is go through an OFSTED-type experience again. If we don't continue to find volunteers the CAB will fold. Clients also have to wait longer while we sort out the additional paperwork.

'I have loved working with volunteers — they are so committed. I have really loved it but I'm now looking forward to a new phase in my life,' said Margaret.

Susan Cole, deputy manger at the bureau, said she had worked with Margaret for 11 years, and it had been 'a joy'. 'We have a very happy and stable team here, and it is largely down to Margaret's input.

'Margaret has been an outstanding success as manager. She masterminded the move to Kingdon House and has embraced the new technology of computers and moved into the 21st century,' said Susan, adding that Margaret was always friendly and willing to listen to people.

Chairman of the bureau, Dr Mike Edmonds, said Margaret would be 'badly missed'. 'The turnover in staff has been so small by modern standards, which is indicative of a happy working environment, of which Margaret has been the prime mover,' he said.

Referring to the reception held for Margaret last week, he said: 'She deserved to be able to go out with a bang.'

Margaret will not be losing touch with colleagues as she will be continuing her voluntary work in her capacity as chairman of Kingdon House and on the Council of Voluntary Service.

The new manager is Alex Wood, who has been a volunteer for the past two years.

l Pictured right: Margaret Bull with former Devon County Councillor Roy Cook and Tavistock Mayor Norma Woodcock.