WEST Devon Borough Council took two lots of council tax (last year's amount plus this year's amount) from all its direct debit customers and held the money for five days. I regard both the mistake and the delay as quite unacceptable.

We have been offered only a scant apology, no explanation and no compensation. Presumably our money earned some interest in five days and meanwhile some of us will, unwittingly and unknowingly, have gone overdrawn.

As a programmer who in the mid-1960s wrote part of the first ever UK computer 'rating suite' (for a mainframe computer of course) I feel I have a particular 'axe to grind' in this matter.

Marjorie Corner

3 Parkwood Court

Tavistock